Professional Certificate in Customer Experience, Conversational AI and Contact Centre Transformation
Transform customer experience with conversational AI, service analytics and modern contact centre operations.
Duration
On enquiry
Mode
Live online
Level
Professional
Schedule
Next intake on request
Fee
On request
What you'll learn
- CX strategy and journey mapping
- Conversational AI and chatbots
- Contact centre operations and metrics
- Omnichannel service
- Service analytics
- AI-assisted support automation
Curriculum
01 CX foundations
- What great service looks like
- CX metrics
02 Journey mapping and voice of customer
- Mapping key journeys
- Finding pain points
03 Conversational AI design
- Chatbots and voice bots
- Handing over to agents
04 Contact centre modernisation
- Omnichannel operations
- Workforce and quality
05 Service analytics
- Dashboards and insights
- Root-cause analysis
06 Capstone: CX transformation plan
- A plan for a real service team
- Presented to a review panel
Tools you'll use
- Dialogflow
- CRM tools
- WhatsApp Business
- Power BI
- Excel
- Miro
Your certificate
Certificate ID
AE-CXCC-2026-0248
CERTIFICATE
of completion
This is to certify that
Your Name
has successfully completed the
Professional Certificate in Customer Experience, Conversational AI and Contact Centre Transformation
Live online · Assessments and capstone project
J. Rao
Program Director
Aether Interactions
A. Menon
Issued 8 October 2026
Head of Learning
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Earn an Aether certificate
- Awarded after the assessments and capstone
- Unique ID with QR verification
- Skills you practised, listed by name
- Add to LinkedIn in one click
Who this program is for
Ideal for
Working professionals, CX and support leaders
Eligibility
Graduates working in service, sales or operations.
Next intake
On request
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