Certificate Programme in Customer Experience, Conversational AI and Business Operations
Learn customer journey mapping, professional communication, CRM fundamentals, chatbot design, conversational AI, service analytics and workflow automation. Create a chatbot and customer service improvement plan.
Duration
On enquiry
Mode
Live online
Level
Beginner
Schedule
Next intake on request
Fee
On request
What you'll learn
- Customer journey mapping
- Professional communication
- CRM fundamentals
- Chatbot design and conversational AI
- Service analytics
- Workflow automation
Curriculum
01 Customer experience and journeys
- Journey mapping
- Customer expectations
02 Professional communication
- Written and spoken communication
- Handling difficult conversations
03 CRM fundamentals
- Managing customer records
- Service workflows
04 Chatbots and conversational AI
- Chatbot design
- Conversational AI tools
05 Analytics and automation
- Service analytics
- Workflow automation
06 Capstone: chatbot and improvement plan
- Create a chatbot
- Customer service improvement plan
Tools you'll use
- CRM tools
- Dialogflow
- WhatsApp Business
- Excel
- Power BI
- Zapier
Your certificate
Certificate ID
AE-CXBO-2026-0248
CERTIFICATE
of completion
This is to certify that
Your Name
has successfully completed the
Certificate Programme in Customer Experience, Conversational AI and Business Operations
Live online · Assessments and capstone project
J. Rao
Program Director
Aether Interactions
A. Menon
Issued 8 October 2026
Head of Learning
Scan to verify
Earn an Aether certificate
- Awarded after the assessments and capstone
- Unique ID with QR verification
- Skills you practised, listed by name
- Add to LinkedIn in one click
Who this program is for
Ideal for
Fresh graduates from any stream
Eligibility
Recent graduates from any discipline.
Career paths
Customer Success Associate, CX Analyst, Conversational AI Operations Associate
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